Report a Repair

Working in conjunction with our maintenance provider RENOV8, we are able to book and fulfil any repairs that are required

Emergency Repairs: phone the helpdesk on 01254 205 200

If you need an emergency repair, ALWAYS phone us

Dial 1 for the Helpdesk or 2 for all other enquiries

The helpdesk is manned between 9.00am and 5pm.
At all other times, you will be directed to an out of hours service for emergency repairs.
When calling about a job status please provide your JOB NUMBER

Only use for non-emergency repairs

Repairs are prioritised into the following categories
- Emergency repair within 24 hours (targeting attendance within 4 hours, depending on contractor availability to your location)
- General repair within 7 days
- Minor and cosmetic repairs within 28 days
If the tenants in the property have particular health needs, please explain this clearly, as it will help prioritise repairs appropriately
When you report a repair, you will be advised of its category and repair timescale